Appointment Journey

This is the typical journey that patients take before they make an appointment.

Workers compensation patients have a different journey, which can be seen below.

Privately insured patient's journey

Injury occurs or pain develops in the back and neck

See General Practitioner

Have tests / scans

Explore conservative treatments (physiotherapy, hydrotherapy etc)

Referral to Dr Moloney

Make appointment on website or telephone

Workers compensation patient's journey

Injury occurs or pain develops in the back and neck

See General Practitioner

Have tests / scans

Explore conservative treatments (physiotherapy, hydrotherapy etc)

Patient obtains approval from insurance company prior to consultation

Referral to Dr Moloney

Make appointment on website or telephone

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